Refund policy

At Potions, we understand that fragrance is deeply personal. Sometimes you know your Potion immediately. Other times, you need to experience it first.

If a Potion isn't quite right for you, we want the return process to be simple and fair.

Returns

We accept eligible returns requested within 30 days of delivery.

You may return a Potion if:

It is in its original condition and packaging.
It has not been materially used.
It has not been applied to the skin.
You have contacted us before sending the return.
You can provide proof of purchase.

Changed Your Mind About the Scent?

We understand that scent can be difficult to choose online.

If you've opened your Potion and discovered that the fragrance isn't right for you, you may still request a return within 30 days of delivery, provided the Potion has only been lightly opened or sampled and has not been materially used or applied to the skin.

This means you can open your Potion, experience the fragrance, and decide whether it is the right ritual for you.

For hygiene and product-safety reasons, products that have been applied to the skin, materially used, or altered are not eligible for return.

Please contact contact@potionshouse.com before sending any return. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your Potion arrives damaged, leaking, defective, or incorrect, contact us at contact@potionshouse.com as soon as possible with your order number and photographs of the issue.

We will review the situation and, where appropriate, arrange a replacement or refund.

For these types of issues, Potions will provide return instructions and, where applicable, cover reasonable return shipping costs.

Non-Returnable Items

The following are not eligible for return:

Products that have been applied to the skin
Products that have been materially used
Products that have been altered or damaged after delivery
Unauthorized returns
Gift cards
Sale or promotional items, unless they arrive damaged, defective, or incorrect

Return Shipping

For change-of-mind or scent-preference returns, the customer is responsible for return shipping costs.

For damaged, defective, leaking, or incorrect orders, Potions will provide return instructions and, where applicable, cover reasonable return shipping costs.

We recommend using a tracked shipping service for returns. Potions is not responsible for items lost in transit when returned by the customer.

Exchanges

We do not currently offer direct exchanges.

If you would like a different Potion, you may return your eligible product in accordance with this policy and place a new order once your return has been approved.

Refunds

Once your returned Potion has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or card issuer may require additional time to reflect the refund.

Original shipping charges are generally non-refundable, except where required by law or where the return is due to an error on our part.